RETURNS

A return request may be accepted when:

• The item does not fit correctly
• The customer changes their mind
• The item arrives damaged, faulty or incorrect
• Another reasonable issue is approved by Division One

For change-of-mind or sizing returns, the item must be unworn, unused, unwashed and returned in its original condition with all tags and original packaging included.

Items showing signs of wear, washing, stains, odours, alterations, damage caused after delivery or missing tags may be refused.

Customers must contact Division One via Instagram at @divisiononebrand within 14 days of receiving their order.

The customer should include:

• Their order number
• The reason for the return
• Clear photos if the item is damaged, faulty or incorrect

Items must not be sent back until Division One has reviewed the request and provided return instructions.

For approved change-of-mind or sizing returns, the customer is responsible for return shipping costs.

If an item is confirmed to be faulty, damaged on arrival or incorrect, Division One will provide an appropriate remedy and cover reasonable return shipping costs where required.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges are generally non-refundable unless the item was faulty, damaged or incorrect.

The customer's financial institution may require additional time to process and display the refund.

Exchanges depend on stock availability. Because Division One products may be released in limited quantities, a replacement size or item cannot be guaranteed.

Where an exchange is unavailable, Division One may offer another appropriate remedy.

Items clearly marked as final sale cannot be returned for change of mind. This does not affect any rights the customer has under Australian Consumer Law.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under Australian Consumer Law.