SHIPPING

Orders are generally processed within 2–5 business days, excluding weekends and public holidays. During product launches, limited drops, sales or other high-demand periods, processing may take longer.

Estimated delivery times depend on the customer's location and the shipping service selected at checkout. Delivery estimates are provided as a guide and are not guaranteed.

Shipping costs are calculated and displayed at checkout based on the delivery address and available shipping method. Customers are responsible for checking that their shipping details are correct before placing an order.

When tracking is available, customers will receive tracking information after their order has been dispatched. Tracking information may take some time to update after dispatch.

International customers may be required to pay customs duties, taxes, import fees or other charges imposed by their country. These charges are not included in the product or shipping price and are the customer's responsibility.

Division One is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer. Customers should contact Division One via Instagram at @divisiononebrand as soon as possible if they notice an error.

Changing an address may not be possible after an order has been processed or dispatched.

Division One is not responsible for delays caused by postal services, couriers, customs processing, severe weather or circumstances outside its reasonable control.

If an order appears lost or has not arrived within a reasonable period after the estimated delivery date, contact Division One via Instagram at @divisiononebrand so the issue can be investigated.